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Due to company policy the driver is not authorized to move it further. Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the order onto the ground at the edge of your driveway. If an appointment is not made within a 24-hour period of being contacted, storage fees may apply. It is important that the phone number provided when ordering is a working number to contact you. Appointments are made Mondays – Fridays and you are usually given a 4-hour window to expect delivery during business hours. Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Step 1 – Within 24 - 48 hours after your order is shipped you will receive a confirmation email providing tracking information.

Please note that these items cannot ship to P.O. Please refer to the steps below to know what to expect for the delivery service. Freight carriers are specially trained and equipped to handle oversized and fragile items safely and efficiently. LTL Shipments may include appliances, solar panels, batteries, Cinderella Incinerating Toilets and wood stoves.Ĭurbside Freight Shipment Procedure- Most appliances, solar equipment or larger shipment items ship via tractor trailer or straight truck and are limited to a curbside delivery. Please see below for the shipping procedure for LTL shipments. Less-than-truckload services are offered by many large, national parcel services as well as by specialized logistics providers. Less-than-truckload, also known as less-than-load (LTL), is a shipping service for relatively small loads or quantities of freight. Larger items that would require shipping on a pallet would ship LTL.

Regions that are subject to a surcharge include, but are not limited to the following:

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If notified of any additional charges, you also have the right to modify or cancel your order for a full refund. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. We will contact you before shipping your order to confirm if additional charges may apply. However, if you live on top of a mountain, on an island with limited ferry access, need a plane or helicopter to reach your home, your nearest neighbour is a penguin, you live in a yurt in Death Valley that only donkeys can reach, or other remote location that delivery trucks cannot easily access or are outside of their traditional delivery routes, additional shipping costs may be incurred.

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Feel free to contact us at 1-84, or email for an updated timeframe if you require something urgently.įree Shipping – Any item that is listed on our website with free shipping adheres to the following policy:įree shipping applies to standard residential or business addresses only. This covers 99% of our customers. Busy seasons and demand may affect this timeline. Larger items like solar systems and items that ship on a pallet may take longer. This is dependent on stock and availability. If your order is received before noon Eastern Time, your order will typically ship out within 24-48 hours during business hours Mon-Fri. Most items will ship via USPS, UPS, Canpar or FedEx. Most shipping costs can be calculated in the cart area or at checkout.

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It is the customers responsibility to read the manufacturers manuals and instructions carefully & ensure they are meeting all building and electrical codes and, if unsure, hire a qualified installer or electrician. accepts no liability for DIY installations or equipment selection. PLEASE NOTE - DISCLAIMER: The Cabin Depot Ltd. Visit our Support Center for more valuable information! Please contact for warranty & technical help related inquiries. The Cabin Depot is proud to offer warranty services for the following product lines: Please contact the original manufacturer if you encounter an issue with your product or a product defect. Non-refundable items include: Special order items, pest control, cleaning or clothing products, batteries, hammocks, Coghlans products and clearance items.Īll merchandise is subject to the manufactures warranty and will be repaired or replaced as per the manufacturers directions. Special-order merchandise is not returnable. These items must be returned in the original packaging with all accessories. Unused items but with open boxes within 30 days of purchase will be subject to a 10% restocking fee. Note that the buyer is responsible for return shipping costs. Simply return the complete product to us in its clean original packaging, accompanied with the original proof of purchase or receipt. We gladly accept any unused and unopened merchandise for a full refund within 30 days of purchase.

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